Total estimated delivery times are provided below.

Delivery times indicate transit time after an order is fulfilled and dispatched.

*Applies to select postal codes and products during select time periods

We ship to all Canadian provinces and territories and to the contiguous United States. Please note: we do not ship to PO Boxes; Canadian Forces Post Office (CFPO); Fleet Mail Office (FMO); Alaska; Hawaii; offshore U.S. territories (i.e., the Virgin Islands, Puerto Rico, Guam); Army Post Office (APO) addresses; or freight forwarding companies.

Mastermind Toys' policy is to pass on our volume discounted shipping rates based on size and weight-with no handling charges or mark-up. This means substantial savings to our customers.

Priority shipping (next business day delivery by 10:30PM) is available for eligible products shipped to select postal codes. If your order is eligible for Priority delivery, this option will appear during checkout as an available shipping method.

Within Canada we ship with UPS, Canada Post and TForce. US deliveries are shipped with UPS.

The customer pays only the shipping charges shown on the online order. Customers and recipients are never required to pay additional fees at time of delivery.

Customs and duty fees: There are no duty fees on orders shipped within Canada. Customers pay taxes based on the ship-to address (see Are online orders subject to taxes).

Most orders shipping to the US are also exempt from duty fees. Orders shipped to the US valued at $800 or more will have a $40 duty charge applied during checkout.

Yes. We're delighted to offer FREE standard shipping orders of $50 or more: just select "FREE standard shipping" at checkout. For delivery to Canadian addresses only – excluding Post Office Boxes, Northwest Territories, Nunavut, Yukon and other remote postal codes (check for excluded postal codes below).

FREE STANDARD SHIPPING ELIGIBILITY

• For orders of merchandise only, excluding applicable taxes. Promotional coupons and Mastermind Toys Perks coupons will be deducted from the subtotal and may affect the order’s Free Shipping eligibility
• For delivery via UPS Canada Standard Shipping only. UPS Express and Priority options are excluded.
• Excludes select oversize items: orders containing such items will be charged a shipping fee associated with the inclusion of oversized item(s)
• Oversize items include:

  4-in-1 Games Table (214914)
  B. Kid Century Modern Table & Chairs Set (207305)
  Brown and White Rocking Horse (205535)
  Foosball Table with Folding Stand (205338)
  KidKraft Kensington Market Wooden Play Kitchen (214429)
  KidKraft Maker's Space Project Station (214430)
  Our Generation Let it Roll! Bowling Alley (213399)
  Our Generation Movie Theatre (214833)
  Our Generation School Room Set (204219)
  Our Generation Seaside Beach House (209678)
  Stiga NHL® Stanley Cup Table Hockey Game with Carry Bag (214401)

Check to see if you’re eligible for our shipping promotions by only entering the first three characters of your postal code below.

Tis the season! We have extended our regular 30-day return policy for the Holidays. Any item purchased for holiday giving after September 8, 2023 can be returned or exchanged up until January 14, 2024.

Mastermind Toys will accept returns on merchandise accompanied by the original receipt within 30 days of purchase, provided the item is unopened and in as-new, resalable condition. We will refund the purchase price issued in the original form of payment. No returns or exchanges on gift cards, Pokémon trading cards, clearance, discontinued merchandise, or items marked as final sale.

Returns accompanied by a Mastermind Toys gift receipt within 30 days of purchase are refunded in the form of a Mastermind Toys gift card.

If you paid via PayPal and would like the purchase refunded to your original form of payment, please provide proof of original payment card via the matching PayPal transaction information in your PayPal account. If unable to provide, we will issue your refund as a Mastermind Toys gift card.

For pickup in-store and curbside orders, please bring your receipt that was included when you picked up your order.

We accept returns within 30 days of the order shipment date provided the item is unopened and in as-new, resalable condition. Note that shipping costs are non-refundable unless the order arrives damaged or defective.

You can return your online purchase in one of two ways:
Return by mail – Please contact our customer service team to verify return eligibility and then mail your return to the following address:
Mastermind NSC (Attn: mastermindtoys.com)
415 Milner Ave
Toronto, ON
M1B 2L1

We will issue the refund for the purchase price of the items returned in the original form of payment.

Return to a store – Please bring your order invoice (i.e., your shipping confirmation email) and any card used to make the purchase. We will issue the refund for the purchase price of the items returned in the original form of payment: credit card or gift card.

Please note: If you paid via PayPal and would like the purchase refunded to your original form of payment, please provide proof of original payment card via the matching PayPal transaction information in your PayPal account. If unable to provide, we will issue your refund as a Mastermind Toys gift card.

You can receive credit for the value of the item in one of two ways

Return by mail – Please contact our customer service team to verify return eligibility and then mail your return to the following address:
Mastermind NSC (Attn: mastermindtoys.com)
415 Milner Ave
Toronto, ON
M1B 2L1

Please note: original and return postage are not refundable. We will issue a gift card for the value of the item.

Return to a store – Please bring your packing slip and the new, unopened item to your local Mastermind Toys store. We will issue a gift card for the value of the item, or will gladly assist you with an exchange for an alternative item(s).

Please contact our customer service team with your name and order number to obtain a Return Merchandise Authorization (RMA). Ship the item with the RMA and order number to:
Mastermind NSC (Attn: mastermindtoys.com)
415 Milner Ave
Toronto, ON
M1B 2L1

Please note: Original and return postage are not refundable. We will issue a gift card for the value of the item that you can redeem for a future online purchase.